ICT Infrastructure & Systems Professional · Jamaica
I plan and deliver reliable ICT services across multi-site environments, from network and infrastructure operations to Microsoft 365 and end-user support. My work combines hands-on troubleshooting, project delivery, and vendor coordination, with a focus on making technology easier for people to use.
Still curious. Still asking how it works.
A few wins, in numbers
A quick look at the impact: lower internet costs, stronger staff ICT capability, multi-site support, and scaling an IT operation from its first rollout.
Internet cost reduction and staff-training outcomes
I assessed staff ICT competencies and delivered one-on-one basic ICT training to build their knowledge and skills; staff ICT competency increased by 30%. Internet costs fell by 43% after rebalancing the primary and failover services.
Locations included in infrastructure and support work
The counts describe separate projects and show the scale of multi-site delivery.
Infrastructure growth by my departure in 2024
The expanded operation supported 1,000+ agents across shifts and 100 permanent full-time staff. The 700+ PC figure is a lower bound.
A few things I’ve worked on
A few real-world fixes and improvements across nonprofit, enterprise, and retail settings. I’ve kept the details high level to respect organizational privacy.
Reduced recurring monthly internet costs by 43% and improved cost-effectiveness by using Flow Business as the primary connection, retaining Starlink for failover, and reducing Starlink’s allocated bandwidth. This kept a backup internet path available while lowering monthly spend.
Network resilienceOversaw an internet-connectivity upgrade across eight residential houses, moving from Ethernet cabling to fibre and installing a wireless access point in each house. The project improved the network foundation and brought Wi-Fi coverage to every home.
Multi-site deliveryCreated an incident management framework and supporting ICT standards. Standardized network diagrams, asset and software inventories, user access records, and infrastructure documentation to improve operational visibility. I also assessed staff ICT competencies and provided one-on-one basic ICT training to build their knowledge and skills, increasing staff ICT competency by 30%.
ICT governanceI joined at inception, starting with 50 PCs from ItelCX for the Altice USA campaign and helping build the operation from the ground up. I called it my “baby project” because I was there from the beginning. By my departure in 2024, the operation had grown to more than 700 PCs, supporting over 1,000 agents across shifts and 100 permanent full-time staff. I also coordinated local vendors and Jamaican suppliers with international partners.
Jamaica launch · Vendor leadershipThe 700+ figure is a reported lower bound; the bars compare against 700.
A project within the startup
The solution used Snipe-IT’s open-source platform to replace Excel-based asset registration and monitoring with a centralized, server-hosted portal that I designed and implemented.
Snipe-IT · Open-source asset managementCore expertise
I enjoy the mix: figuring out network and infrastructure problems, making systems more reliable, and helping people get more from their technology.
Professional experience
I started in hands-on support, grew into infrastructure leadership, and still enjoy getting close to the problem when it calls for it.
Where the curiosity started
I’ve always been interested in technology and how things work. As a child, I’d pull things apart to figure them out, sometimes getting into trouble with my parents for it. They weren’t always thrilled, but that curiosity stuck around and still guides how I approach ICT.
Moving from Ibex Global to ItelCX was a deliberate choice to build deeper hands-on experience. I took a step back to make a leap forward. My work ethic and dedication helped me earn a promotion from Technical Analyst, Tier II, to IT Manager.
Qualifications & continued learning
Academic qualifications and technical training, with certificate names and supporting documents listed together.
Listed newest to oldest
Cisco Networking Academy
Introduction to Modern AICourse completed 4 September 2026SOS Regional Resources Centre · Cisco Networking Academy
Cybersecurity Defense Analyst Pathway ExamCompleted 31 August 2026Cisco Networking Academy
Introduction to CybersecurityCompleted 15 August 2026University of Technology, Jamaica
Bachelor of Science in ComputingInformation Technology · Upper Second Class Honours · 1 November 2014University of the West Indies · School of Continuing Studies
Certificate of Merit in Advanced NetworkingTen-week intensive course · 15 September 2003Building Youth for National Development Programme
Information Technology Training Programme CertificateThree-month programme · May 2003National Council on Technical and Vocational Education and Training (NCTVET)
Certificate of Competence in Information Technology · Level IAwarded 1 November 2001Caribbean Examinations Council
Caribbean Secondary Education Certificate (CSEC) · June 2000General Proficiency: Geography II · Mathematics III · Woods II. Personal identifiers are redacted in the display copy.Caribbean Examinations Council
Caribbean Secondary Education Certificate (CSEC) · June 1999General Proficiency: Electricity/Electronics II · English A III · Physics IV. Personal identifiers are redacted in the display copy.Life beyond ICT
Outside work, I’m a single dad to a teenage daughter. Family keeps me grounded, and I make time to unwind around cars and motorsport.
I enjoy attending local speedway events and private street racing on cordoned-off private roadways away from public roads. My personal car is a modified, naturally aspirated Honda Prelude.
Modified · Naturally aspirated
Let’s connect
Recruiting for an ICT, infrastructure, network operations, or service-delivery role? I’d be glad to speak.