ICT & infrastructure · Jamaica · Curious by nature
I like knowing what makes things tick, from networks and servers to the tools people use every day. I bring that curiosity to ICT projects across nonprofit, enterprise, contact-centre, and retail settings, helping teams spend less time fighting technology and more time getting things done.
Still curious. Still asking how it works.
A few wins, in numbers
A quick look at where the work made a difference: connectivity, staff ICT skills, and multi-site support.
Percent changes from separate initiatives
The internet cost result was reported as more than 50%; the bar marks the 50% threshold. Staff competence improvement is approximate.
Locations included in infrastructure and support work
The counts describe separate projects and show the scale of multi-site delivery.
A few things I’ve worked on
A few real-world fixes and improvements across nonprofit, enterprise, and retail settings. I’ve kept the details high level to respect organizational privacy.
Improved the balance between cost and service continuity by implementing a dual-WAN architecture. The change added a second internet path for resilience and reduced recurring monthly internet costs by more than 50%.
Network resilienceCoordinated a fibre modernization project across eight residential houses. The work improved wireless coverage and network performance while providing a stronger foundation for reliable digital services.
Multi-site deliveryCreated an incident management framework and supporting ICT standards. Standardized network diagrams, asset and software inventories, user access records, and infrastructure documentation to improve operational visibility.
ICT governanceJoined before the first server or computer was installed. Led the startup infrastructure rollout, including the first 200 PCs from ItelCX, server-room setup, switches, structured cabling, and cable management. By my departure in 2024, the operation had grown to more than 700 PCs supporting over 1,000 agents across shifts and 100 permanent full-time staff. I also managed local vendor onboarding and coordinated Jamaican suppliers with international partners.
Designed and created a centralized, server-hosted asset management portal, moving asset registration and monitoring from Excel spreadsheets to an online system.
Core expertise
I enjoy the mix: figuring out network and infrastructure problems, making systems more reliable, and helping people get more from their technology.
Professional experience
I started in hands-on support, grew into infrastructure leadership, and still enjoy getting close to the problem when it calls for it.
Where the curiosity started
I’ve always been interested in technology and how things work. As a child, I’d pull things apart to figure them out, sometimes getting into trouble with my parents for it. They weren’t always thrilled, but that curiosity stuck around and still guides how I approach ICT.
Moving from Ibex Global to ItelCX was a deliberate choice to build deeper hands-on experience. I took a step back to make a leap forward. My work ethic and dedication helped me earn a promotion from Technical Analyst, Tier II, to IT Manager.
Lead multi-site ICT operations, infrastructure improvements, Microsoft 365 collaboration, vendor coordination, and ICT governance. Recent outcomes include reducing recurring connectivity costs by about 53% while maintaining resilient dual-WAN service, completing fibre and Wi-Fi upgrades across eight residential homes, and strengthening audit readiness through a centralized asset register and formal incident-management process. I also support staff onboarding and cybersecurity awareness.
Joined before the first server or computer was installed and led the startup infrastructure rollout. By my departure in 2024, the operation had grown from its initial 200 PCs to more than 700 PCs, supporting over 1,000 agents across shifts and 100 permanent full-time staff.
Promoted from Technical Analyst, Tier II, in recognition of work ethic and dedication. Led infrastructure for high-availability contact-centre operations, modernization projects, vendor and budget management, compliance, and team development.
Joined to gain deeper hands-on experience after a supervisory role at Ibex Global. Supported production environments and resolved complex infrastructure, server, network, and application issues.
Supervised network and telecommunications operations, coordinated incident response, and supported equipment lifecycle and reliability improvements.
Supported network connectivity across 13 Jamaican retail locations, coordinated deployments and hardware refreshes, and strengthened staff ICT competence through training.
Qualifications & continued learning
Academic qualifications and technical training, with certificate names and supporting documents listed together.
Listed newest to oldest
Cisco Networking Academy
Introduction to Modern AICourse completed 4 September 2026SOS Regional Resources Centre · Cisco Networking Academy
Cybersecurity Defense Analyst Pathway ExamCompleted 31 August 2026Cisco Networking Academy
Introduction to CybersecurityCompleted 15 August 2026University of Technology, Jamaica
Bachelor of Science in ComputingInformation Technology · Upper Second Class Honours · 1 November 2014University of the West Indies · School of Continuing Studies
Certificate of Merit in Advanced NetworkingTen-week intensive course · 15 September 2003Building Youth for National Development Programme
Information Technology Training Programme CertificateThree-month programme · May 2003National Council on Technical and Vocational Education and Training (NCTVET)
Certificate of Competence in Information Technology · Level IAwarded 1 November 2001Caribbean Examinations Council
Caribbean Secondary Education Certificate (CSEC) · June 2000General Proficiency: Geography II · Mathematics III · Woods II. Personal identifiers are redacted in the display copy.Caribbean Examinations Council
Caribbean Secondary Education Certificate (CSEC) · June 1999General Proficiency: Electricity/Electronics II · English A III · Physics IV. Personal identifiers are redacted in the display copy.Life beyond ICT
Outside work, I’m a single dad to a teenage daughter. Family keeps me grounded, and I make time to unwind around cars and motorsport.
I enjoy attending local speedway events and private street racing on cordoned-off private roadways away from public roads. My personal car is a modified, naturally aspirated Honda Prelude.
Modified · Naturally aspirated
Let’s connect
Tell me what you’re working on. I’m always up for a good conversation about ICT, infrastructure, or the next challenge.